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CRM This section
provides the capabilities you need to ensure a client's resilience.
Client Management - This
interface is an essential tool to view / manage a specific client's
detail that is registered in the BackOffice Interface. All the
client details (clients who are making bookings) are stored in the
central database to maintain the CRM. |
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Here the user with specific rights can
search for clients in the database, register new clients in the
system, view client profiles etc.
Personal details include information
like the first name, last name, address of the client; nationality
and country etc. The system contains a “post code look up” facility
with the help of which the agent can automatically fill the correct
full postal by punching in the postcode. It also facilitates to fill
the address manually by checking the box on the postcode search
page. For the contact details of the client at least one of the
information fields is mandatory.
The client search give a flexibility
for searching on the basis of information regarding a client which
returns a list of client(s) with brief information having similar
matching values. Search can be made of the following information:
first name, last name, email, post code, phone no, address etc. |
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Call Now |
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finalquadrant@aol.com |
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finalquadrant@yahoo.com |
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finalquadrant@hotmail.com |
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Features |
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Segment customers and prospects by meaningful profiles
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Track customer issues reported and monitor responses
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Create customized email campaigns for unique customer groups
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Design and deliver high-impact personalized marketing communications
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Archive letters, e-mails, faxes or proposals within customer account records
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Execute customer satisfaction surveys on a periodic basis and collate results
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Benefits |
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Handle customer grievances effectively, Improved customer satisfaction
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Increase in the customer lifecycle value of each customer
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Have real time access to customer feedback and their changing needs & demands
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More insights into customers, be a customer focused company than a product focused company
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Write to
SuiteCase@FinalQuadrant.com to receive the "SuiteCase"™
info pack and to arrange for a demonstration of this remarkable
technology at a time that suits you |
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