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OUR
PRODUCT - SUITECASE |
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SuiteCase™ is a robust,
comprehensive next generation
travel technology platform for
travel agents & tour operators |
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Final Quadrant SuiteCase™, winner of
the Microsoft Global Award, 2004, for “Best Customer Experience”, is
a complete ERP system helping travel businesses to improve their
operational efficiency, increase revenues & reduce costs, increase
value per transaction and have an access to the real time reporting
in their organization. SuiteCase provides multiple sales channels
(customer website, subagents, call center), ready 3rd Party
Connectivity, Fares Management (negotiated & published), mid & back
office suite, dynamic packaging, CRM, MIS reporting and other
connected components.
SuiteCase™ caters to wide range of travel companies including
consolidators, travel agencies & hotel resellers. SuiteCase™ is
certified & connected to 27 travel suppliers which includes all the
4 GDS (Amadeus, Galileo, Worldspan, Sabre), various hotel
consolidators like Hotelbeds, Tourico, GTA, transhotel etc, payment
gateways, LCC (Low cost carrier) and car-rental aggregators,
empowering our customers with an ability to blend products from
multiple suppliers on a single interface.
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Internet Booking
Engine |
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A user can search,
book and modify
flights, hotels,
cars, packages,
insurance, cruise
and other products
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Multi Product, Multi
Currency & Multi
Lingual booking
engine
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Connect to multiple
inventory source
simultaneously with
meta search ability
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Maintain different
business logics
within the system
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Interfaces with
ancillary service
providers including
payment gateway
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Automated fare
rules, more info and
conditions check
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Multiple Sales Interfaces
B2C - Online
Travel Portal
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Integration with
your existing design
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Multi-Lingual,
Multi-Currency
website
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Automated Emails/SMS
for
Vouchers/E-tickets/Details
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Attractive layouts
for result display
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Search Flight,
Hotel, Car,
Packages, Cruise,
Others
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Secure Credit Card
Payment Processing
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Markup logics for
different types of
customers
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Build your own
promos for different
section on website
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Have multiple
websites running on
same platform
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Shopping basket for
multi-product
transaction
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Blended display of
results from
Negotiated and XML
fares
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Easy booking flow –
search, add
information, payment
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Dynamic Package with
multi-product sales
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Integration to
Multiple Payment
Gateways
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Cross sell options
for products like
Insurance, Car
Rentals
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Account management
and Trip History for
clients
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Call Center
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Rights based system
with workflow and
authorization
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Single view booking
window for all
information
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Edit existing
bookings and add or
delete products
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Search fare
with/without
availability or
import a PNR
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Option to do fare
quote and record
client enquiry
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Multiple payment
modes - credit card/cheque/cash/others
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Complete customer
info for
customer-centric
sales
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Booking logs to
track each step
involved in booking
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Access Portal or B2B
bookings and modify
them
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Booking queues/lists
to track bookings on
different steps
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Attach notes with a
booking to save
extra information
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Send messages to
colleagues related
to a booking
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B2B - Sub-Agent
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Register B2B
companies and agents
under them
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Create Bookings on
behalf of their own
customers
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Make payments, see
own bookings, apply
markups
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Set Credit Limits
and payment rules
for each subagent
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Automated Subagent
invoicing system
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B2B login for all
subagents and their
booking staff
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Different
Markup/Commissions
for different
Subagents
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Credit Management
and Payment
Reconciliation
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Flash New Deals to
all subagents at a
touch of a button
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Monthly performance
reports and payment
history
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Sub-agents can set
their markups for
types of customers
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Networked in the
Industry
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Fares Management System
Flights
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Web Service based
architecture to
provide platform
independent solution
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Centralized
maintenance of
extremely complex
negotiated airfares
along with its
associated rules
into a single
database
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Complete right based
control to prevent
unauthorized access
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Rich User-friendly
interface where even
the most complex
data can be easily
feed in
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User can enter and
retrieve complex
contracts for
various classes
involving Return and
One-way journeys of
various types like
long haul, add-ons,
feeder fares and
combinations
involving Open
Jaw/Double Open Jaw
and Mix classes
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User can define
complex set of rules
& conditions such as
Stay validity,
Child/Infant
Calculation
criteria, Booking
/Ticketing
conditions,
Rebooking/Cancellation
conditions,
Date/Flight
Restrictions,
Weekday/Weekend
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Retrieval is
extremely fast and
accurate, with
correct pricing
after all required
validity & quality
checks
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Hotels
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Centralized
maintenance of
extremely complex
negotiated hotel
room tariffs along
with all their
associated rules and
regulations into a
single database
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Manage unlimited
hotel suppliers and
also give them the
rights to check and
edit their content
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3 tier easily
managed system based
on “Supplier - Hotel
- Room"
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Apply different
markups/commissions
for each contract on
each channel
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Packages
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Create and Manage
all types of
Pre-made packages
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Completely roles and
rights based system
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Duplicate contracts
to save data entry
time
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Book confirmed or on
request package
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Add any flight,
charter, hotel,
apartment, cruise,
car or other
products
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Manage complex
markups across
different channels
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Define categories,
destinations, stay
dates and booking
dates
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Define valid
passenger
configurations for
package booking
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Complete allocation
management with
release period
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Define itinerary,
includes, excludes,
terms and
conditions,
cancellation
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Car Rental
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Automated fare
import of airline
contracts
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Define complex set
of rules &
conditions to manage
various kinds of
fares
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Manage open jaw,
via-points, stops
etc through a single
interface
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Set Credit Limits
and payment rules
for each subagent
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Client server
application
architecture
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Complete rights
based control and no
unauthorized access
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Cruise
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Manage Cruise
Companies, ships and
room types
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Define complex
contracts with
pricing and
allocation
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Direct connects to
cruise companies and
aggregators
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Manage all types of
complex negotiated
contracts
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Define possible
"Form to"
combinations
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Comprehensive
mark-up and fare
management module
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Insurance
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Premium rates can be
maintained for each
policy level for
different
destinations
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Policy cover like
medical claim,
baggage lost etc.
can be maintained
against each policy
level
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Rules can be defined
for different age
groups of adult,
child and infants
etc.
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Different premium
rates can be defined
for individuals and
family against each
policy level
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3rd Party Integrations
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Ready connection to
3rd party
aggregators for
Flights, Hotels &
Apartment, Low Cost
Carriers, Car
Rentals, Payment
Gateways etc
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Our deep technical
integration with the
feature rich API of
aggregators enable
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GDS Connectivity
with Search fares,
Import PNR,
Synchronization of
PNR, Booking,
Automated E-ticket,
CCCF payments,
Multi-GDS blended
display
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Hotel Aggregators
connectivity with
Blended search,
Booking,
Cancellation,
Modification,
Voucher Generation,
Maps, Room details,
Features
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OTA Compliant: Your
content can be
easily made
available to other
OTA’s
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Mid and Back Office
Booking
Processing
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Details - Booking
Reference number,
creator, time,
channel, status
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Super PNR - A unique
Super PNR is created
for each booking in
the system
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Booking Logs - See
all the steps
involved in the
booking with Time
and User details.
Track automated and
manual emails,
payment methods and
document numbers
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Client Details -
Check and edit
client details,
import PNR and Sync
PNR. Check client’s
booking and payment
history and his
preferences
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Pax Details - Check
and edit details of
all passenger, Add
more Pax. Define
Lead Pax and edit
lead pax, add
preferences
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Itinerary Details -
Check and edit
products in the
itinerary. Add more
products by
searching or
manually, see
cancelled sectors
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Costing Details -
See Net, Gross, Tax
and profit for each
product. Add more
charges, apply
discounts, change
payment due date
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Payment Details -
Accept payment in
all modes like
Credit Card, Cash,
Cheque, Inter
booking, Voucher.
Refund payment, see
receipt details and
edit payments
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Booking Queues
and Lists
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Booking Queues -
Different Queues are
defined in the
system according to
the booking process
- New Bookings,
Authorization Queue,
Pending Payments,
Ticketing Queue,
Documents & Delivery
Queue, Dispatch
Queue
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Booking Lists -
Several booking
lists are available
to have a quick
overview on sales -
In Process Booking,
On Request Bookings,
Locked Bookings, Sub
Agent Bookings,
Website Bookings
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Administration
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Company Details -
Define the address
and contact details
for your documents.
Define branches
details like address
and phone numbers
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Branch Management -
Define branches with
contact details,
bank accounts, IATA
numbers
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Credit Card
Management - Define
different types of
cards with
net/gross, minimum
payment, specific
prefixes and track
fraudulent cards
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System Charges -
define rules for
booking fee, service
fee etc. Create
discount vouchers
and promotional
coupons and delivery
types with charges
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Portal Settings -
Terms and conditions
to be displayed on
the portal and other
products related
settings
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Markups &
Commissions
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Different markups
for B2B, B2C, Call
Center
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Different markups
and commissions can
be set for each
supplier
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Set individual
markups for each
product for your B2B
Subagents
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Define geographies
for each supplier
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Define markups in
fixed or percentage
values
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Staff Management
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Access to unlimited
staff members
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Completely roles and
rights based system
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Assign specific
roles to each staff
member
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Create teams,
designations,
departments
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Assign different
sales commission for
each staff member
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Supplier
Management
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Create different
suppliers for
different negotiated
products
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Manage complete
profile including
email, phone, fax,
address
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Send automated
emails each time you
book or do a change
in the booking
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Complete reporting
on payments done,
bookings made,
pending payments to
suppliers
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Get list of all
emails sent through
the system for each
supplier
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Sub-Agent
Management
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Create unlimited
users under any
subagent
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Maintain subagent
profile and logins
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Receive payments,
see subagent
bookings, see
pending payments
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Apply different
Markup/Commissions
for different
Subagents
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Credit Management,
Payment
Reconciliation and
account history
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Charges &
Discounts
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Manage charges to be
attached
automatically or
manually
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Define different
charges based on per
booking, per pax
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Fixed or percentage
based charges
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Define various
delivery types and
charges associated
to them
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Documents
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All documents
generated
automatically
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Automated emails to
customers for
website bookings
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Have Documents in
your country
language
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Accounting Documents
- Invoice, Web
Invoice, Credit
Note, Debit Note,
Receipt, Refund,
Advance Receipt,
Statement of Account
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Product Documents -
Itinerary, Flight
E-tickets, Hotel
Voucher, Car
Voucher, Package
Voucher, Insurance
Voucher, Other
Products Voucher
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MIS - Reporting System
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Multiple types real
time reports to find
out what, how much,
when and who made
the sale
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Fully integrated
across all sales
channels, users and
functions
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Export reports to
multiple file
formats
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Finance Reports -
exchange rates, aged
creditors, credit
card collection,
credit card refund,
SAFI, supplier
payment, supplier
paylist, supplier
remit, total sales
summary, total
non-air sales, third
party VAT, ATOL
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Sales Reports -
branch grand profit,
outstanding balance,
sales agent
commission, daily
receipt, account
statement, aged
debtor, subagent
performance
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Product Reports -
air sales, car
sales, hotel sales,
insurance, other
products, top
destinations, pax
info, hotel room
sales, hotel
dispatch
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BSP Reports - BSP
Documents, Missing
Tickets, Outstanding
Tickets
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Customer Management
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Manage client
queries and profiles
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Segment customers
and prospects by
meaningful profiles
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Save individual
preferences and
frequent flyer
numbers
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Define customer
types and apply
markups for customer
types
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Activate or
deactivate for
online usage
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Access to complete
history of the
customer bookings
and payment
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Customer able to
access their booking
history and profile
through online
interface
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